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Important information regarding coronavirus (COVID-19):

Recommendations before traveling

Regarding the current situation due to coronavirus, we recommend clients to follow the latest travel notices published on the website of the Ministry of Foreign Affairs of the Slovak/Czech Republic (MFA), which includes current warnings and recommendations. and 

Medical expenses insurance during your stay abroad

In accordance with the terms and conditions of the travel insurance, if the insured is abroad or will travel abroad despite a notice from the Ministry of Foreign Affairs, medical expenses are fully covered by the insurance due to illness or accident (except when the insured knowingly no observe the safety rules or measures and instruction by the authorities and members of police and military units aimed to maintenance the safety of people).
Please note, however, that quarantine (in accommodation, etc.) and its associated costs are not considered to be the cost of providing health care and therefore are not covered by the medical expenses insurance.

Insurance extension

If the insured client cannot return to the territory of the Slovak Republic (SR) within the originally foreseen term and still during the term of the insurance contract, it is necessary to extend the insurance in one of the following ways:

- contacting the broker,
- concluding a new individual travel insurance policy online at

In these cases, payment of the premium is required.

Cancellation of insurance contract before going abroad

If the client decides not to travel abroad - to areas affected by the corona virus, where the MFA publishes an official notice with a recommendation not to travel and at the same time there is no insured event (the insured did not claim insurance benefits from the cancellation insurance), the client is entitled to request full refund of unused number of days without regarding to the amount of days the contract was concluded and without deducting the amount to cover the costs associated with the conclusion and administration of the insurance contract.

Your request must be sent to our e-mail: or


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